Add-On Service

Terms and Conditions

“Managed Services” means the following additional services, subject to the additional terms stated herein:

• Request Management Services: At Customer’s direction, Wonolo may post, modify, or cancel Requests.
  
• Post-Request Administrative Services: At Customer’s direction, Wonolo may approve completed Requests; mark Wonoloer no-shows; and adjust payment to or hours worked by Wonoloers as applicable, so long as Customer provides Wonolo with such information within 24 hours of the end time of a Request.
  
• Wonoloer Preference Services: At Customer’s direction, Wonolo may add individuals to Customer’s list of preferred Wonoloers. In addition, subject to applicable law, and at Customer’s direction, Wonolo may remove certain Wonoloers from the pool of workers that may Accept a Request from Customer.

1. Following the Order Form Effective Date, Customer will receive Managed Services at the location stated on the Order Form (“Initial Job Site”).
2. Customer may request Managed Services for additional job sites, subject to an additional charge, upon at least two weeks’ advance written notice to Customer’s primary Wonolo point of contact and enterprise@wonolo.com.
   
3. In addition to Wonolo’s termination rights stated in the Agreement, either party may terminate the Managed Services upon at least two week’s written notice to the other Party, provided that Customer is still liable for any fees incurred prior to the termination date.
4. Further, as a condition of receiving the Request Management Services, Customer agrees as follows:
   • Job postings and modifications will be submitted to Wonolo materially in the form of the applicable template attached as Exhibit A.
     
   • Any requests to modify an existing Request must be submitted at least four Business Hours prior to the closure of the 12-hour Request cancellation window described in the Agreement. “Business Hours” are 8:00 am to 6:00 pm local time in the time zone where the Request is to be performed, and subject to Wonolo’s reasonable discretion. By way of example only, modifications to a Request include lowering the offered amount of pay; adding additional requirements (such as the clothing or equipment required to complete the Request); or changing the length, location, or start time of a Request.

(BETA) “Onsite Support Services” means live, onsite support (a “Customer Onsite Specialist”) at a job site. By way of example, a Customer Onsite Specialist may:

• Coordinate with Customer on  issues relating to the check-in / check-out process, time-theft prevention procedures, and other issues  relating to Wonoloers’ completion of jobs;
  
• Triage issues between Customer and Wonoloers using  white-glove support skills;
  
• Serve as a resource on Wonolo’s software application; and
  
• Serve as an  additional resource for questions and support needs Wonoloers may have while onsite.

1. Following the Effective Date, Customer will receive Onsite Support Services for the Initial Job Site stated on the Order Form.
   
2. Customer may request Onsite Support Services for additional job sites, subject to an additional charge, upon 60 days’ advance written notice to Customer’s primary Wonolo point of contact and enterprise@wonolo.com. Limited (i.e., temporary) additional Onsite Support Services may be available upon 30 days’ advance written notice to the contacts stated above.
   
3. In addition to Wonolo’s termination rights stated above, either party may terminate the Onsite Support Services upon 60 days’ notice following the 4-month anniversary of the Effective Date.

“WANDA Equipment” means the the following hardware and accessories, individually and collectively:

• Jamf Pro MDM annual license
  
• iPad – Wifi
  
• iPad – LTE package (+ SIM + data plan)
  
• Floor stand
  
• Masterkey
  
• USB extension cord
  
• 12W USB power adapter
  
• USB cable

1. As soon as reasonably practicable following the later of Customer’s request and Wonolo’s receipt of an executed Bill of Sale (to be provided by Wonolo), Wonolo agrees to provide, either directly or from a third-party service provider, the Wanda Equipment further described in the Order Form.
   
2. The WANDA Equipment will be delivered to Customer’s “Ship To” address on the Order Form, unless otherwise communicated to Wonolo in writing.
   
3. Title to and risk of loss or damage to the WANDA Equipment will pass to Customer following delivery of the WANDA Equipment at the Ship To address, provided that Wonolo agrees to replace any damaged WANDA Equipment reported to Wonolo within five days of such delivery.
4. Upon advance written notice (email being acceptable) to Wonolo, Customer may request additional WANDA Equipment at list price (to be provided upon request to Wonolo). Wonolo shall have up to two weeks from the date of receipt of such notice to fulfill the additional WANDA Equipment, either directly or through a third-party provider.