Seattle Fraudulent Use Policy
Date: April 26, 2024
Any action or omission by a User that is fraudulent or deceptive is a material breach of their agreement with Wonolo and this policy, and may result in account suspension or deactivation. If Wonolo has reason to believe that fraudulent or deceptive activity has occurred, the User will be informed via email. The User will have a chance to review and acknowledge the violation. If a violation is sustained, the User’s account may be suspended or deactivated. If the User wishes to appeal the suspension or deactivation of their account, they may reply to that email within seven (7) calendar days with a detailed explanation, which should include any supporting documentation. When the review process is complete, Wonolo will send the User an email with the status of their Wonolo account.
Actions that Constitute Fraudulent Use:
- Accepting a posted job on the Wonolo Platform that the User does not in good faith intend to complete in full as described, or conversely, posting a job on the Wonolo Platform that the User does not in good faith intend to have completed in full as described.
- Reporting a job location as closed when they are not closed.
- For delivery jobs, intentionally failing to deliver/delivering orders to the wrong place after pickup (including not completing orders by either intentionally dropping items off in the wrong location or by theft of items).
- Giving incorrect information regarding the arrival at or departure from a worksite, or the start or completion of a job.
- Misrepresenting issues with the job or another User in order to falsely earn or avoid payment for the job or a cancellation fee.
- Misrepresenting that a job was withdrawn or canceled or the reason a job was withdrawn or canceled in order to falsely earn or avoid payment of a cancellation fee.
