Extended Stay America Turned to Wonolo During Booking Spikes When Other Recruiting Tactics Fell Short

The challenge

As travelers ventured out again in 2021, Extended Stay America (ESA) saw a surge in bookings, challenging them to find enough workers to support the new demand.

“We were willing to throw anything at the board,” said Joel Deveaux, HR Business Partner at Extended Stay America. They tested costly tactics from increasing
hourly pay to securing radio ads but still fell short, putting enormous pressure on the general managers to meet their customers’ needs with an overworked staff.

The result

Previously, Extended Stay America lacked a centralized solution to post jobs, track job statuses, and report hours across multiple locations. Aside from improved efficiency, their teams saw additional benefits in working with Wonolo.

  • Cost Savings
    Cut costs by half vs. previous staffing methods
  • Time Savings
    Reduced time spent on administrative tasks
  • Scaled Staffing
    Scaled over 4x, expanding into 100+ locations
  • Quality Workers & Reporting
    Improved visibility and quality of workers

Wonolo’s Solution

A Regional Vice President at Extended Stay America heard about Wonolo and suggested exploring it as an option. “It was a lifesaver,” says Joel. “Wonolo was a quick switch we could flip that was great at filling the gaps.” Ro Sellars, HR Director at Extended Stay America said. “The Wonolo platform was easy-to-use that helped us find reliable workers. We’ve even had requests to bring some workers on full-time. Not only are the quality of workers better, but pricing is much better with Wonolo, too.”

Scaling with Wonolo

Based on the success with Wonolo, Joel and Ro shared it with their HR business partners across Extended Stay America locations. “It felt great to share Wonolo with teams struggling to staff and to see the impact that it made. It’s amazing that you can post a job and see workers accept in minutes,” says Joel. Ro agrees. “Wonolo is a great solution and alternative to our large staffing agency. It’s low-lift, reliable, and the workers on Wonolo are reliable, too.” Now, without needing to leverage numerous labor sources or test pilots, they finally have the time to focus on other aspects of their job while improving efficiency.







“Wonolo is a super turnkey solution that allows us to scale. Plus, the weekly metrics we have access to in Wonolo is leaps and bounds ahead of any other provider. We get insights and know exactly how many jobs were requested, how many were filled, and can access relevant information on the app.”

Ro Sellars, HR Director

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